Synapse Postmaster

Turn Mails into
Actionable Data

Every time you receive a mail, it costs you 1€+...

...just to route it to the right person.

Synapse Postmaster is an AI-powered solution that bridges the gap between incoming communications and digital processes.

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95% Accuracy
75% Time Saved
24/7 Processing
Synapse Postmaster Solution Architecture
The Challenge

What's Broken in Mail Reception and Distribution?

Traditional mail processing is costly, slow, and error-prone

Mail Reception and Distribution Problems

Unstructured Data Gap

IT systems need structured data, but letters and emails require manual input.

Manual Sorting

Staff spend hours reading, classifying, and routing emails and documents to the right departments.

Human Error

Misrouted communications, missed deadlines, and lost documents create compliance risks.

Slow Response Times

Manual processing creates bottlenecks, delaying customer service and decisions.

The Solution

Turning Chaos into Control

Postmaster transforms documents into structured data, ready for integration with management systems

From Reading to Decision-Making Process

From Reading to Decision-Making

Postmaster goes beyond simple document reading : it interprets context, applies business rules, and automatically initiates the right actions.

1

Read

Processes scanned images, PDFs, structured and unstructured documents, handwriting, tables, and even lengthy reports.

2

Understand

Uses AI to interpret meaning, summarize content, classify document types, extract key information from unstructured text, and correct inconsistencies.

3

Gather Context

Enhances understanding by connecting to back-office systems, CRMs, and ERPs to retrieve additional details such as customer or contract information and calculate routing.

4

Make decision

Determines the correct action to take and initiates it automatically.

Technology

Multi-AI Architecture

A sophisticated blend of AI technologies working together for maximum accuracy

Symbolic Models

The strategic coordinator that drives your business forward by intelligently processing data and making informed decisions. It applies logical rules to facts and data to derive conclusions.

Large Language Models

Handle complex language tasks including inquiries, translation, and content generation.

Small Language Models

Deliver fast, efficient processing for focused language tasks enabling lightweight, cost-effective automation.

Multi-Channel Models

Vision Language Models for advanced image and OCR interpretation, Speech To Text to capture insights from audio sources.

Use Cases

Real-World Applications

See how Postmaster transforms document processing across industries

B2B E-Commerce Customer Inquiries

B2B E-Commerce Customer Inquiries

Handle product availability, details, and characteristic-based searches automatically. Postmaster creates tickets, checks capabilities, queries stock systems, and routes complex requests to humans for validation.

Insurance Medical Evidence

Insurance Medical Evidence Processing

Classify document types, apply appropriate OCR, analyze free text with LLMs, query customer history, assess document consistency and completeness, then trigger insurance workflows.

Loan Early Settlement

Loan Early Settlement Requests

Process postal mail requests by extracting contract/customer IDs, querying Contract Management Systems for validation, and preparing Change Requests for settlement calculations.

Financial Leasing Quotations

Financial Leasing Quotation Requests

Analyze quotation requests, extract asset details, query CRM for risk levels, verify compliance with material requirements, generate automatic quotations, and create CRM tickets.

Our Commitment

Enterprise-Grade Solutions

We address the key challenges businesses face when implementing AI solutions

Data Privacy & Security

Our LLMs comply with rigorous data privacy and security standards, protecting your sensitive financial and employee information.

Flexible Hosting

Choose deployment options that work for you - on-premise or private cloud infrastructure to meet your specific requirements.

Seamless Integration

Leverage REST APIs and Kafka messages to integrate with legacy systems, ERPs, and specialized software seamlessly.

Accuracy & Reliability

Our multi-AI strategy combines Inference Engine and specialized ML models for unmatched accuracy beyond LLMs alone.

Full Auditability

Detailed audit trails address the "black box" nature of LLMs, giving you complete visibility into every decision.

Import/Export Configuration

Easily import and export system configurations to streamline operations, enable environment migrations, and simplify deployment across teams.

Benefits

Why Choose Postmaster?

Bridge the gap between deterministic systems and AI understanding

No Hallucinations

Symbolic AIs avoid the hallucination problems common with LLMs, providing reliable and accurate outputs.

Full Auditability

Complete visibility into decision-making rationale for compliance and troubleshooting.

Cost-Effective

Predefined rules are more economical than expensive LLM computation for routine processing tasks.

Workflow Automation

Automate entire workflows from multi-channel incoming requests to Digital Processes seamlessly.

Handles Unstructured Data

Process information that was previously incomprehensible to legacy systems.

Context-Aware

Personalized decision-making based on complete customer and contract context.

Ready to Transform Your Document Processing?

See how Postmaster can automate your workflows and improve operational efficiency.

Book a Demo