Current systems often excel in their roles, offering predictability, auditability, and efficient resource use compared to AI. However, they require data to be presented in a specific format to function correctly. For example, they struggle to comprehend requests written in a letter. This is where Synapse Postmaster™ comes in, bridging the gap by enabling systems to understand unstructured information.

Synapse Postmaster™ acts as the crucial link between paper-based and digital processes. It analyzes unstructured documents, such as emails or scanned letters, and extracts the necessary information for seamless integration into back-office systems. For instance, it can scan an email inbox, identify the client and relevant contract, determine the request type, and deduce the required action. The range of applications is extensive—from triggering workflows based on email requests to recording paper requests in a CRM system, the possibilities are vast.

To accomplish this, Synapse Postmaster™ incorporates various AI technologies.

At the core of Synapse Postmaster™ lies the inference engine, the driving force behind our AI-powered solutions. More than just a decision-maker, it serves as a strategic coordinator, expertly processing data and making decisions that propel your business forward. What sets our inference engine apart is its ability to not only manage tasks but also to understand the context of your customers, thanks to the integration of advanced embeddings.

These embeddings provide the inference engine with deep insights into your customers' needs, preferences, and behaviors, translating complex data into a form that AI can effectively process. With this contextual understanding, the inference engine delivers smarter, more personalized decisions, ensuring that every interaction and outcome aligns seamlessly with your business objectives.

When specialized expertise is required, the inference engine effectively delegates tasks to other AI technologies. For example, it uses Large Language Models (LLMs) to handle complex language tasks—whether it’s responding to customer inquiries, translating content, or generating new material. It also leverages traditional machine learning models, specifically tuned to your domain, to offer precise, data-driven insights when needed.

By placing the inference engine at the center of our solutions and enriching it with the contextual knowledge provided by embeddings, we deliver AI that not only makes decisions but also understands your customers. This comprehensive, intelligent approach ensures that every decision is context-aware, every action is optimized, and every outcome delivers tangible value to your business.

But Synapse Postmaster™ is not just a brain; it needs eyes to read documents. Postmaster is a multi-channel engine, capable of using various tools to act as its eyes and ears, such as OCR for reading images, Apache Tika for parsing office documents, and Whisper for speech-to-text conversion.